Key concepts in hospitality management

"Accessibly written and thoughtfully edited, making it essential reading for those studying hospitality and embarking on a career in the industry." - Peter Lugosi, Oxford School of Hospitality Management "This text is a fascinating read... Roy Wood has spent 25 years teaching, researching and writing on the hospitality industry - much of that learning is here in this book." - Erwin Losekoot, Auckland University of Technology "All different aspects of the hospitality industry are elaborated on... All in all a wonderful course book for for our students!" - Claudia Rothwangl, ITM College This book covers the major concepts students are likely to encounter throughout their study within the hospitality management, giving a comprehensive and up-to-date overview as well as providing engaging everyday examples from around the world. A leading figure in the field, Roy Wood has successfully gathered international contributors with direct experience of hospitality management and the hospitality industry as a whole, ensuring the academic, geographical and practical integrity of the book. Key Concepts in Hospitality Management is written for undergraduate students and those studying short postgraduate or executive education courses in hospitality management, events management, tourism management and leisure management.

Editor's Introduction - Roy C Wood Accommodation, Lodging and Facilities Management - Roy C Wood Beverages and Beverage Management - Gareth Currie Consumer Behaviour in Hospitality - Bert Smit Customer Relationship Management in Hospitality - Olaf W Hermans Design for Hotels - Geoff Maree Entrepreneurship in Hospitality - Stephen Ball Food, Beverage and Restaurant Management - Gareth Currie Food Production and Service Systems - Roy C Wood Franchising - E Hachemi Aliouche and Udo A Schlentrich Front Office Management - Simen Kooi Gastronomy and Haute Cuisine - Marc B Stierand The Hospitality Finance Environment - John Mackillop Hospitality and Hospitality Management - Bob Brotherton Hospitality Management Education - Roy C Wood Hotels, Hospitality and Sustainability - Frans Melissen Hotels and the Internet - Peter O'Connor Hotels and Security - Protyush Banerjee Housekeeping Management - Marina Brinkman-Staneva Human Resource Management in Hospitality - Yvonne Guerrier Income Statements in Hospitality Finance - Rob van Ginneken Industry Structure and Sectors in Hospitality - Michael Schwarz Information Technology in Hospitality - Peter O'Connor Innovation in Hospitality - Marc Stierand Investing in Hotels - Constantinos Verginis Marketing in Hospitality - Sue Horner and John Swarbrook The Meal Experience - Roy C Wood Meetings, Incentives, conferences, Conventions and Events/Exhibitions (MICE) - Udo A Schlentrich Operations Management in Hospitality - G Barry O'Mahoney Organizational Behaviour in Hospitality - Yvonne Guerrier Procurement in Hospitality - Jane F Eastham and Alisha Ali Revenue Management - Stan Josephi Service Quality in Hospitality - G Barry O'Mahoney Service, Service Industries and the Hospitality Sector - Roy C Wood Strategy and Strategic Management in Hospitality - Theodore Benetatos Women, Gender and Hospitality Employment - Judi Brownell